Remote (Country) Full-time

Unknown Company is hiring a Field Specialist - Riding Mowers (Remote Austin Area)

About the Role

Techtronic Industries Power Equipment is hiring a Field Specialist - Riding Mowers to provide best-in-class support for our brand programs. In this role, you will professionally engage customers and service centers in the field to expand our riding mower program across a designated territory.

What You'll Do

  • Cover a large territory to provide riding mower customer support
  • Diagnose and repair TTI riding mowers directly in the field
  • Recruit and train new service centers for riding mower repair programs
  • Train existing service centers within your territory on current and new riding mower models
  • Act as a subject matter expert on riding mower programs
  • Visit customer residences to diagnose and repair mowers
  • Visit service centers when needed for repair assistance
  • Maintain constant communication channels open with all TTI parties
  • Conduct phone support for customers and service centers when needed
  • Provide performance reports when requested
  • Work with engineering and project management teams on current issues identified in the field
  • Keep an organized and clean company-provided work vehicle and tools

What We're Looking For

  • Availability for extensive travel within your territory, including some overnight stays
  • Must be mechanically inclined
  • Strong problem-solving and critical thinking skills
  • Demonstrated strong written and oral communication skills
  • Ability and desire to satisfy consumers and end-users with little guidance or management intervention
  • Empathy and ability to relate to customers

Nice to Have

  • Prior presenting and/or training skills

Team & Environment

You will work closely with the engagement center in Anderson, S.C.

Work Mode

This is a remote position for a candidate based in the Austin area.

Required Skills
Technical SupportDiagnosticsMechanical RepairElectrical SystemsCustomer ServiceTrainingProduct KnowledgeField ServiceCommunicationProblem Solving
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Posted 8 months ago