Motorola Solutions is looking for a Field Service Technician to support our public safety and enterprise customers in Southeast/Central Arkansas. You will provide technical support, maintenance, optimization, and troubleshooting of specialized communications systems, including RF and Broadband infrastructure. We empower our people to do their best work to deliver on the promise of a safer world.
What You'll Do
- Provide technical support of specialized systems and product applications including advanced troubleshooting of software-driven electronics.
- Provision communication system infrastructure and performance optimization of RF and Broadband architecture.
- Maintain, optimize, test, document, and support complex communications systems.
- Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
- Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades, or support issues.
- Team with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems.
- Provide weekly reports of activities and accomplishments.
- Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
- Work closely with customers, subcontractors, and internal Motorola teams.
- Solve customer problems quickly during stressful situations.
- Be on-call rotations to support outages in the territory, 24/7, 365, including weekends and holidays.
What We're Looking For
- 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
- Proficiency in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls and bridges.
- Capability of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
- Total familiarity with the latest technologies and troubleshooting techniques.
- Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
- Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
- Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.
- Excellent communications skills and always present a professional image.
- A current, valid driver’s license and no traffic violations.
- Ability to obtain background clearance as required by government customer(s).
- U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
- Must live within a commutable distance to the public safety customers located in the state of Arkansas.
- Proficient with Microsoft Office products and Motorola Radio Programming Software suite.
- Strong self-management skills and 'people' skills.
- Self-motivated and self-managed to perform the required duties at a distance from direct supervision.
Nice to Have
- Ideally the individual should have at least one network certification: Network +, Security +, CCNA.
- Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment.
- Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.
Technical Stack
- Motorola Radio Programming Software suite, Microsoft Office products
- Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter
- Motorola Base Stations (GTR series), Consoles (MCC7500, MCC7100), Channel Banks and T1 Circuits
- Computer IP Networks and Configuration, Wired communications systems (LAN, WAN)
- Logging recording systems, RF interfaces, Wired/wireless communications systems
- Networking equipment, Server hardware/OS and software infrastructure
- P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios, consoles
Team & Environment
You will team with Engineering, Project Management, Sales, and Customer Service personnel.
Benefits & Compensation
- Compensation: $65,000 - $85,000 USD
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This is a local-city role serving customers in Southeast/Central Arkansas.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
