LGC Group is seeking a Field Service Engineer II to deliver front-line technical support for laboratory instrumentation and consumables. In this role, you will provide remote and on-site service, including installations, training, preventative maintenance, and repairs, requiring significant travel and on-call availability.
What You'll Do
- Deliver industry-leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade show support.
- Perform on-site customer training, preventative maintenance, and instrument repairs independently.
- Provide on-site support for unresolved technical issues, start-up, commissioning, test and repair, and preventative maintenance.
- Participate in and at times perform delivery of on-site operator and technical training to customers.
- Take lead and collaborate with other FSEs and Technical Advisors to resolve customer issues, improve processes, and define corrective actions.
- Continuously seek and support new approaches to improve efficiency, training services, and customer care.
- Contribute to achieving service-related KPIs (Fixed Right First Time, Customer Satisfaction, Turnaround Time, Mean Time to Repair).
- Respond with flexibility to business needs and corporate initiatives as requested by management.
- Provide 24/7 on-call emergency service support and troubleshooting assistance.
What We're Looking For
- 2-year degree in a mechanical, industrial, or electrical technical field (or equivalent experience)
- 3 years' experience in Field Service
- Valid driver's license and good driving record
- Clean criminal record for travel visa qualification
Nice to Have
- 3 years' experience in Field Service in the Life Science field or Ag-Bio Science field
Team & Environment
You will collaborate closely with a Field Service Manager and other service team members, and work with the Technical Advisor team and sales.
Benefits & Compensation
- Competitive compensation with strong bonus program
- Comprehensive medical, dental, and vision benefits for employees and dependents
- FSA/HSA Pre-tax savings plans
- Deductible Buffer Insurance and Critical Illness Insurance
- 401(k) retirement plan with matching employer contribution
- Company-paid short- and long- term disability, life insurance, and employee assistance program
- Flexible work options
- Pet Insurance
- Enhanced Parental leave of 8 additional weeks
- PTO that begins immediately
- Town Hall meetings, Cheer recognition program, company social events, catered lunches
Work Mode
This is a remote position, requiring significant travel and on-call support to provide field service.
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief.
