Dell Technologies is looking for a Field Service Engineer 2 to deliver responsive, expert support directly at customer sites. You will apply your technical problem-solving skills to resolve hardware and software issues, creating a positive customer experience through focused and seamless service.
What You'll Do
- Triage issues with direction from Dell support teams.
- Execute plans of action from Dell Domain Engineers, communicating via Teams, Email, and Phone.
- Document results, logs, and service reports with part numbers via case email.
- Perform on-site hardware tasks including reseating, swapping, or replacing parts and upgrading firmware.
- Conduct server testing and validation by running diagnostics and capturing logs.
What We're Looking For
- 5+ years of professional experience, plus an Associate's Degree in a technical discipline or an equivalent combination of experience and education.
- Proven experience delivering technical field services for hardware and software at client sites.
- Customer-facing experience, including reporting and presenting to all organizational levels.
- Experience working in locations with large, concentrated asset deployments, including networking and Fiber.
- Ability to lift a minimum of 50 lbs waist high to replace server components.
Nice to Have
- Dell EMC Proven Professional Specialist Level certification (e.g., CPSD or PowerEdge Server).
- Industry certifications such as CompTIA Tech+, A+, Security+, Network+, or Cisco CCNA.
Team & Environment
You will be part of the Field Service Team, providing on-site support in a collaborative environment.
Benefits & Compensation
- Compensation range: $72,000 - $93,500.
Work Mode
This is an onsite position based in Springfield, Ohio.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment.
