Intuitive is hiring a Field Service Support Engineer 2 to provide critical support for our surgical systems. You will be responsible for planned maintenance, installations, troubleshooting, and repairs for all Intuitive products within your assigned region. We are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
What You'll Do
- Perform scheduled maintenance including system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
- Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your territory.
- Coordinate and perform system and hardware delivery and installation.
- Complete administrative duties including Spare parts inventory, Field Activity Reports, Return Material Authorizations, and Expense Reports.
- Maintain all company-provided assets such as tooling, calibrated tools, vehicle, laptops, and iPads.
- Support other Intuitive teams to facilitate company objectives, such as assisting other territories, Sales teams with trade shows, or Genesis teams with sterile reprocessing training.
- Provide feedback to HQ and participate in continuous improvement projects to enhance processes.
- Complete all required training, including equipment training for all products, Intuitive Surgical University classes, and professional development courses.
- Maintain all aspects of a temporarily assigned territory, responding to customer needs and supporting training and events.
- Conduct training sessions at ISI, training centers, and hospitals.
- Provide management with a quarterly territory review and assessment.
- Travel ~80% within the travel and expense policy.
- Reside within 30 miles of an airport and within a designated city in your assigned region.
- Work a flex shift, second shift, or other schedule as required.
What We're Looking For
- Good written and oral communication skills
- General computer skills
- Strong administrative and record keeping skills
- Clean driving record
- Able to lift 75 lbs and move wheeled objects up to 1200 lbs
Nice to Have
- 1-3 years of Field Service Experience
- Associate’s degree in a related field or equivalent training/experience
- Proven track record of troubleshooting electro-mechanical systems
Work Mode
This is a local-city position. You will be assigned to a specific region and must reside within a designated city and within 30 miles of an airport.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under applicable laws.
