Intuitive is hiring a Field Service Engineer 2

Intuitive is looking for a Field Service Engineer 2 to manage Customer Technical Relations for all Intuitive Surgical products after the point of sale in an assigned territory. You'll work independently to establish and maintain customer expectations and collaborate with other Intuitive teams. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

What You'll Do

• Support all da Vinci Surgical platforms.
• Analyze customer requirements for effective system installation by providing Pre-Site Planning and Installation Coordination.
• Autonomously manage and schedule both planned and unplanned customer appointments to ensure maximum system reliability, functionality, and Uptime Guarantees.
• Assess and determine follow-up visits to ensure maximum system reliability.
• Use discretion and independent judgment when assessing functionality and repairing Intuitive Surgical products.
• Use discretion and independent judgment when assessing customer-training needs in an Operating Room environment, providing technical training and support as required.
• Independently manage all administrative duties including Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billing, System Configurations, and Call Escalation database data.

What We're Looking For

• 5–10 years of experience as a Field Service Engineer.
• Strong written and oral communication skills.
• Good interpersonal, administrative, and record-keeping skills.
• Good knowledge of Operating Room protocol.
• A track record of solid customer relationships with Surgeons and Hospital staff.
• Proven ability to independently troubleshoot complex electro-mechanical systems.
• An ability to travel up to 50%, dependent upon account distribution.
• A college degree in applied science or engineering preferred; or equivalent training/experience including extensive coursework or study in engineering or applied science.

Nice to Have

• Experience with medical devices.
• Experience supporting Sales Training and Marketing events by analyzing potential issues and developing independent strategies to resolve them.

Work Mode

This is a remote position.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.