Astanza Laser is seeking an experienced Field Service Engineer (FSE) to join its Engineering Department. The FSE will be responsible for on-site installation, calibration, and maintenance of medical laser systems, as well as training healthcare professionals in safety and treatment protocols across the US, with up to 75% travel required.
What You'll Do
- Install lasers on-site at customer locations
- Train customer employees on-site in safety and treatment protocols
- Provide routine and emergency maintenance for Astanza Laser clients
- Support and troubleshoot issues over the phone, in person, or via video call
- Perform initial quality inspection and routine maintenance of laser systems throughout the US
- Troubleshoot errors and customer issues over the phone
- Instruct doctors on the proper use of the laser systems
- Align, adjust, calibrate, and maximize complicated laser systems in a clinic environment at customers’ locations
- Teach our training courses for tattoo removal
- Interact with Physicians, PA’s, NP’s, RN’s, and other healthcare practitioners on a daily basis
What We're Looking For
- 5 Years or more of field service experience
- Previous experience working on medical devices or lasers in a field setting
- Able to lift 75 lbs
- Valid driver’s license
- Ability to pass full background and reference check
- Travel nationally up to 75%, occasionally with very little advanced notice
- Travel internationally (very little)
- Public speaking and instruction to physicians and other healthcare professionals
- Able to grasp complex and intricate concepts quickly
- Articulate complicated issues to customers in a very simple way
- Safety-above-all-else mentality
- Must communicate well and be well-spoken
Nice to Have
- Preferred locations include: Florida, Los Angeles and Chicago
- A.S., B.S., or M.S. in related field is preferred but not required (Biomedical engineering is preferred) or (mechanical/electrical engineering, physics, natural or applied sciences, etc.)
- Familiarity /aptitude with laser, electronic, or mechanical (motorcycle, auto, bicycle, etc.) systems a plus
- Great presentation skills are essential
- A set of skills in working with your hands and systematic problem-solving
- A secondary background or affinity for a hands-on field such as electronics, or motorcycle, auto, bicycle, etc. repairs is preferred
Technical Stack
- lasers
- optics
- medical devices
- electronics
- laser systems
- electronic systems
- mechanical systems
Team & Environment
- Team: Engineering Department
Benefits & Compensation
- Excellent all-in-one service support for any questions involving treatment methodology or laser performance concerns
- A rewarding position where your actions are extremely transparent in the service department
- Each employee is held accountable
Work Mode
- Onsite with nationwide travel across the United States up to 75%
- International travel required very little
- Must be available for travel with very little advanced notice
