Alphatec Spine is seeking a Field Service Engineer to provide expert technical service for complex imaging and clinical systems within an assigned territory in Philadelphia. The ideal candidate will ensure reliable operation of customer-owned equipment through installation, maintenance, troubleshooting, and repair, while delivering exceptional customer support and adhering to safety and compliance protocols.

What You'll Do

Installing, maintaining, troubleshooting, and repairing complex imaging devices
Performing corrective and preventive maintenance on customer-owned equipment within an assigned territory
Responsible for the installation, de-installation, and relocation of new products in an assigned area
Packing, unpacking, and inspection of new products
Performing administrative duties including timely completion and submission of expense reports
Completing and submitting parts requisitions
Completing and submitting installation reports
Completing and submitting service reports
Completing and submitting customer complaint reports
Completing other reporting duties as assigned
Troubleshooting, repairing, and maintaining complex clinical systems
Maintaining assigned tools, test equipment, and instrumentation
Maintaining calibration records and assigned technical spares
Performing on-call standby duty and travel as required
Working unscheduled and odd hours on occasion and on short notice
Providing technical guidance and assistance to customers as required
Performing final calibration, compliance testing, and applications training for customer acceptance
Adhering to and ensuring compliance with safety policies and good manufacturing practices
Inspiring total customer confidence in abilities to resolve technical problems

What We're Looking For

Must be able to install, maintain, troubleshoot, and repair complex imaging devices
Must perform corrective and preventive maintenance on customer-owned equipment
Must handle installation, de-installation, and relocation of products
Must pack, unpack, and inspect new products
Must complete and submit expense reports, parts requisitions, installation reports, service reports, and customer complaint reports
Must troubleshoot, repair, and maintain complex clinical systems
Must maintain assigned tools, test equipment, instrumentation, calibration records, and technical spares
Must perform on-call standby duty and travel as required
Must be prepared to work unscheduled and odd hours on occasion and on short notice
Must provide technical guidance and assistance to customers
Must perform final calibration, compliance testing, and applications training for customer acceptance
Must adhere to and ensure compliance with safety policies and good manufacturing practices
Must inspire total customer confidence in technical problem resolution