LGC Group is hiring a Field Service Engineer II to provide industry-leading, front-line technical support for laboratory instrumentation and consumables. You will deliver service through installations, training, preventative maintenance, and repairs, while supporting the company's mission of Science for a Safer World.
What You'll Do
- Deliver service through instrument installations, training, preventative maintenance, repairs, operational assistance, and support at trade shows.
- Perform individual preventative maintenance and instrument repairs at customer facilities.
- Provide on-site operator and technical training to customers.
- Take lead and collaborate with other FSEs and Technical Advisors to resolve customer issues and improve processes.
- Provide on-call emergency service support and troubleshooting assistance 24/7.
- Contribute to achieving service-related KPIs such as Fixed Right First Time, Customer Satisfaction Index, Turnaround Time, and Mean Time to Repair.
- Support new processes and instrument implementation in the field and collaborate with sales on potential new opportunities.
- Effectively communicate instrument status, issues, and customer complaints to appropriate managers and the Technical Advisor Team.
- Respond with flexibility to the needs of the business by addressing important corporate initiatives when requested.
What We're Looking For
- 2-year degree in a mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques, or an equivalent amount of experience.
- 3 years’ experience in Field Service.
- Valid driver’s license and good driving record.
- Must have a clean criminal record due to travel visa qualification requirements.
Nice to Have
- 3 years’ experience in Field Service in the Life Science field or Ag-Bio Science field.
Team & Environment
You will collaborate closely with the Field Service Manager and other service team members, reporting directly to the Field Service Manager.
Benefits & Compensation
- Competitive compensation with a strong bonus program.
- Comprehensive medical, dental, and vision benefits for employees and dependents.
- FSA/HSA Pre-tax savings plans for health care, childcare, and elder care.
- Deductible Buffer Insurance and Critical Illness Insurance.
- 401(k) retirement plan with matching employer contribution.
- Company-paid short- and long- term disability, life insurance, and employee assistance program.
- Flexible work options.
- Pet Insurance.
- Enhanced Parental leave of 8 additional weeks.
- PTO that begins immediately.
- Town Hall monthly meeting onsite/virtual, Cheer program, company-wide social events, and frequent catered lunches.
Work Mode
This role is remote and requires significant travel to customer facilities as part of the service delivery.
LGC is committed to valuing every job applicant and employee for their distinct skills regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, parental responsibilities, religion, or belief.
