Keywords Studios is looking for an Enterprise Account Manager to join our Player Engagement Sales & Business Development team. You will manage relationships with some of the world’s largest enterprise game companies, responsible for developing account plans, expanding product adoption, and uncovering new opportunities.
What You'll Do
- Build and execute enterprise account plans, defining strategies to expand share of wallet and address whitespace opportunities.
- Work closely with product and customer success teams to expand adoption of Player Engagement services.
- Act as the single point of contact for customer health, overseeing account strategy, legal and billing discussions, and increasing usage of the Helpshift platform.
- Work with the production team to protect revenues.
- Receive and respond to customer RFIs and RFPs.
- Use existing industry networks to open doors and create net new opportunities for Player Engagement Services.
- Report on weekly, monthly, and quarterly pipeline opportunities and progress toward revenue goals.
- Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives.
- Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong relationships.
- Act as a trusted advisor, providing guidance and support to enterprise clients.
What We're Looking For
- 5–7+ years of Account Management experience supporting Game Industry customers.
- Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
- Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
- Experience selling to or working within the Player Engagement ecosystem.
- Strong critical thinking, commercial creativity, and process-driven execution.
- Data-driven mentality and ability to work through ambiguity.
- High attention to detail and ability to perform as a trusted advisor for customers.
- Excellent written and verbal communication skills.
- Self-motivated and able to thrive in a remote working environment.
- Willingness to travel as required.
Team & Environment
You will be part of the Player Engagement Sales & Business Development team.
Work Mode
This is a remote position open to candidates based in Europe.
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy.
