Provide responsive, professional support to U.S.-based customers in both Spanish and English through digital channels including email, live chat, and ticketing systems. You'll resolve inquiries related to orders, accounts, product details, delivery status, and after-sales service, ensuring a smooth customer experience.
What You'll Do
- Respond to customer questions accurately and promptly using clear, fluent English and native-level Spanish
- Investigate and resolve issues related to purchases, deliveries, and account access
- Document interactions and follow internal procedures to maintain service consistency
- Escalate technical or complex cases to the appropriate internal teams
- Maintain high standards for response time, accuracy, and customer satisfaction
Requirements
- Native-level Spanish proficiency and fluent English with clear verbal communication
- At least one year of experience in online customer support
- Ability to work 8 hours per day, 5 days per week during U.S. business hours
- Flexibility to take weekend or rotating shifts based on operational needs
- Proven ability to handle customer concerns with empathy and efficiency
- Reliable internet connection and a quiet, dedicated workspace
Preferred Qualifications
- Background in eCommerce customer support
- Experience with technical troubleshooting
- Familiarity with CRM platforms, ticketing systems, live chat tools, or order management software
- Prior work supporting customers in the U.S. market
Benefits
- Full-time remote position with structured scheduling
- Exposure to international customer service operations
- Opportunities for advancement within bilingual support teams
- Supportive and professional remote work culture
