What You'll Do
Manage incoming calls and respond to patient inquiries with accuracy and empathy. Schedule appointments efficiently while maintaining up-to-date records and supporting seamless care coordination. Handle a range of administrative responsibilities that contribute to the overall function of a medical practice, all while prioritizing patient satisfaction and service quality.
Requirements
- High School Diploma or equivalent
- Minimum of three years in customer-facing service roles
- One year of experience working with health insurance, medical records, scheduling systems, or third-party payers
- Familiarity with medical terminology and registration processes
- Proficiency with Electronic Medical Record systems
Preferred Qualifications
- Associate degree or higher, which may substitute for required experience
- Experience in cardiology or related clinical environment
Benefits
- Comprehensive medical, dental, and vision coverage
- Disability and life insurance options
- 401k/403B plan with employer match
- Paid time off, sick leave, and paid parental leave
- Family caregiver and emergency backup care support
- Fertility, adoption, and surrogacy reimbursement up to $10,000 each
- Tuition assistance of $5,250 annually and discounted education through Guild Education
- Student debt repayment benefit up to $10,000
- Reimbursement for professional certifications
- Free continuing education units and career development resources
- Pet insurance and legal support plan
- Opportunity for an annual discretionary bonus based on performance and eligibility
