DoorDash is looking for an Engineering Manager to lead a team of backend engineers responsible for the design and evolution of the Resolution Center platform. You will play a key role in scaling systems that power Credits and Refunds, operational interventions, and resolution workflows across self-help, chatbot, voicebot, and agent-assisted channels, partnering with cross-functional teams to deliver a robust, ML-integrated roadmap.
What You'll Do
- Lead and grow a high-performing team of backend engineers focused on Credits & Refunds, operational resolution workflows, and policy configuration systems.
- Own the migration of resolution workflows to the unified stack, ensuring data continuity, reliability, and zero regression in production systems.
- Partner with Machine Learning teams to productionize AI-driven C&R models and integrate them safely into high-volume workflows.
- Shape the long-term architecture of a decision engine that balances personalization, fraud prevention, and business guardrails.
- Improve configuration safety by implementing validation tooling, staged rollouts, and guardrails to reduce operational risk.
- Mentor engineers in distributed systems design, experimentation frameworks, and platform excellence.
- Foster a culture of ownership, velocity, and strong cross-functional collaboration.
- Partner with Recruiting to build a diverse, inclusive, and high-caliber engineering team.
What We're Looking For
- BS, M.S., or PhD in Computer Science or related field
- 2+ years of experience in people management, leading backend/platform teams of 5+ engineers
- 7+ years of industry experience
- Experience working with remote teams in different time zone(s) and fluency in English
- Extensive experience as an engineer in a fast-paced, product-focused development environment
- Experience with distributed system design, system scaling, and performance optimization
- Hands-on leadership and strong product intuition
- Humility - willing to get into the details and open to feedback
- Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
- Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve
Technical Stack
- distributed systems
- ML-driven decision systems
- workflow orchestration
- configuration safeguards
- high-volume production systems
- decision engine architecture
- validation tooling
- staged rollouts
- guardrails
Team & Environment
- Team size: 5+ engineers
- Team structure: backend engineering team focused on Credits & Refunds, operational resolution workflows, and policy configuration systems
Benefits & Compensation
- premium healthcare
- paid parental leave
- wellness reimbursements
Work Mode
- Location: Brazil
- Work type: local-country
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. This position is open to candidates with disabilities. DoorDash welcomes applicants registered with the national autism registry (SisTEA) and others who seek an inclusive workplace.
