Lead the evolution of a critical resolution platform that powers customer and merchant outcomes across multiple service channels. You'll manage a team of backend engineers focused on building robust, scalable systems that handle high-throughput workflows for credits, refunds, and operational interventions.
Key Responsibilities
- Guide the migration of resolution logic to a unified backend stack, ensuring system reliability, data integrity, and zero regressions in production environments.
- Collaborate with Machine Learning and Data Science teams to deploy AI-driven models into decision pipelines with appropriate safeguards and monitoring.
- Design and refine a long-term decision engine architecture that balances personalization, fraud detection, and business policy enforcement.
- Develop tooling for configuration validation, staged rollouts, and runtime protections to minimize operational risk.
- Mentor engineers in distributed systems, fault tolerance, and performance optimization at scale.
- Champion a culture of ownership, technical rigor, and collaboration across Product, Fraud, and Operations teams.
- Work closely with recruiting to build a diverse, skilled engineering team aligned with inclusive values.
Qualifications
Applicants should hold a degree in Computer Science or a related field, with at least seven years of industry experience and two years leading teams of five or more engineers. Experience in high-velocity environments, distributed systems, and remote collaboration across time zones is essential. Fluency in English is required. The ideal candidate is adaptable, technically grounded, and committed to continuous growth.
Work Environment
This role is based in Brazil and supports a dynamic, fast-moving organization that values innovation, empathy, and local impact. Engineers thrive here by embracing ambiguity, solving complex problems, and contributing to a diverse, inclusive culture.
Benefits
- Comprehensive healthcare coverage
- Paid parental leave
- Wellness reimbursement programs
- Support for continuous learning and professional development
