Working Solutions is hiring a full-time Education & Development Specialist (Instructor) to design curriculum and deliver virtual training that prepares independent contractor PROs for client call center programs. Reporting to the Director of Agent Development, you will play a key role in ensuring our agents are ready for success.

What You'll Do

Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work.
Complete research and/or training to understand the client’s business and project requirements.
Meet with clients to determine preparation needs.
Review and modify project documentation to fit virtual preparation methods and time-frames.
Develop virtual preparation materials based on client documentation.
Prepare assigned agents to competently complete projects, including testing and providing project/client information.
Assist Contract Instructors with delivery of project preparation for large and/or ongoing projects.
Assist with agent scheduling for new projects to ensure better retention and success rates.
Provide additional preparation for active PROs as needed to ensure superior quality performance.
Respond to preparation-related PRO questions and provide encouragement and recognition.
Document and implement programs, processes and procedures as needed.
Provide results reporting to management and/or client as requested.

What We're Looking For

Must be a US citizen or permanent resident.
Must be a legal resident of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX, WI.
Bachelor's degree (required).
Teaching experience is essential.
Excellent communication skills and ability to motivate learning.
Highly organized, independently driven, and able to learn and communicate lots of information.
Ability to successfully prioritize moving at lightning speed.
Ability to multitask without accuracy or quality suffering.
Excellent computer skills and openness to learning new systems quickly.
Willingness to have fun, be creative, and inspire learning.

Nice to Have

Bachelor's degree preferably related to Education.
Experience teaching children and creating curriculum.
Virtual teaching/training experience.
3-5 years classroom and/or virtual training experience.
Knowledge of call center processes and techniques.

Team & Environment

You will report directly to the Director of Agent Development. We pride ourselves on an amazing company culture and being a forward-thinking and exciting organization.

Benefits & Compensation

Annual merit increases
Choices for health, dental, vision, life, disability and supplemental insurance plans
401(k) with company match
Generous paid time off, holidays, and volunteerism time
All the benefits of fully remote work