About the Role
The specialist will design, deliver, and assess training programs to improve agent performance and support ongoing professional development within a virtual environment.
Responsibilities
- Deliver engaging virtual training sessions for new and current team members
- Develop and update learning materials to reflect current procedures and standards
- Monitor trainee progress and provide timely, constructive feedback
- Collaborate with instructional designers to refine course content
- Use performance data to identify skill gaps and adjust training approaches
- Maintain accurate records of training completion and assessment results
- Support onboarding processes for incoming remote workers
- Lead group coaching sessions to reinforce learning outcomes
- Evaluate training effectiveness through surveys, assessments, and metrics
- Stay current with industry best practices in adult education and remote instruction
Nice to Have
- Certification in instructional design or e-learning development
- Experience in customer service or call center training environments
- Familiarity with SCORM authoring tools such as Articulate Storyline or Rise
- Background in performance coaching or talent development
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Remote, available in select states only
Team
Part of a distributed learning and development team supporting remote workforce training
Technology Requirements
- Reliable high-speed internet connection (minimum 10 Mbps download speed)
- Computer with webcam, microphone, and speakers
- Ability to run Windows 10 or macOS and required software applications
State Availability
- This position is open to candidates residing in AZ, CA, FL, GA, IL, IN, NC, OH, OK, OR, PA, TX, UT, VA, WA
- Applicants must reside in one of the listed states to be eligible
Not available
