Patrique Mercier Recruitment is hiring a Dutch Speaking End User Support Specialist to deliver outstanding technical support to Dutch-speaking clients. You will work remotely from Greece in a technology-focused environment, assisting users by addressing concerns and ensuring a smooth experience.
What You'll Do
- Deliver high-quality support to end users in Dutch through phone, email, and chat.
- Identify, troubleshoot, and resolve technical issues related to software, hardware, and networking.
- Provide user training and guidance on effectively using various applications and systems.
- Accurately document all support interactions and resolutions in the ticketing system.
- Collaborate with technical teams to escalate complex issues and suggest process improvements.
- Ensure follow-up with users to confirm resolution and satisfaction.
- Stay informed about new technological developments to enhance service delivery.
What We're Looking For
- Fluency in Dutch and English.
- Excellent verbal and written communication skills.
- Strong analytical and troubleshooting skills.
- Exceptional customer service orientation and a passion for helping others.
- Ability to prioritize tasks and work independently in a fast-paced environment.
- A genuine interest in technology and a commitment to ongoing professional development.
Nice to Have
- Experience in end user support or a customer service role.
- Familiarity with support ticketing systems and remote assistance tools.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position based in Greece.
