Deutsche Börse Group is seeking a detail-oriented Dunning/Collections Officer to join the Client Services team within our Market Data Services business in Prague. In this role, you will be responsible for managing the complete dunning and collection process, ensuring outstanding payments are consistently reviewed and communicated.
What You'll Do
- Manage the dunning and collection process for the Data Services department.
- Clarify and follow up on outstanding payments directly with business-to-business customers.
- Interact daily with a range of internal and external stakeholders.
- Investigate invoicing issues to ensure timely payment processing.
- Solve complex situations using your own judgment and a proactive approach.
- Propose and help implement process improvements and developments.
What We're Looking For
- 1-3 years of professional experience in Finance, Accounting, or a Customer Service environment, specifically in Accounts Receivables.
- Strong follow-up skills and the ability to handle multiple concurrent tasks.
- A solution-oriented, goal-driven, and self-driven approach to daily challenges.
- Good command of MS Office applications.
- Detail-oriented with strong analytical and problem-solving skills.
- Excellent organizational, communication, and relationship-building skills.
- Great language skills in written and spoken English are required.
Nice to Have
- Knowledge of SAP R3 or S4/HANA is a distinct advantage.
- Proficiency in German and/or other European languages is a plus.
Technical Stack
- MS Office
- SAP R3, S4/HANA
Team & Environment
You will be part of the Client Services team within the Market Data Services business, serving as the main interface between various department stakeholders.
Benefits & Compensation
- Hybrid work and flexible working hours.
- Work from abroad for 12 days per year from EU countries.
- Pension fund contribution of 3% of gross salary (5% after 5 years).
- Health & Wellbeing package including a fully covered Multisport card, life & accident insurance, and 100% salary contribution during sick leave (up to 56 days).
- 25 vacation days per year.
- Mobility benefits including fully covered public transport in Prague and free parking.
- Flexible Benefit Account (Pluxee) worth 1200 per month.
- Group Share Plan offering a discount on company shares.
- Free access to E-Learning Platforms, internal development programs, mentoring, and a personal learning budget.
Work Mode
This is a hybrid position based in Prague.
Deutsche Börse Group is an equal opportunity employer.
