Accurately prepare, scan, index, and verify patient documents to ensure seamless integration with the billing system. This role is essential in maintaining the integrity of financial records within the Patient Self-Pay Services unit.
What You'll Do
- Scan, index, and perform quality checks on patient documentation to support billing accuracy
- Sort and distribute incoming mail, including refund checks, statements, and correspondence
- Verify and update patient addresses using phone calls, returned mail, or digital tools
- Mail outgoing statements, receipts, and official letters in a timely manner
- Review and process daily, weekly, and monthly reports from external sources, including insurance verification and payment requests
- Conduct quality assurance reviews on outgoing communications
- Process internal reports to confirm accounts are progressing correctly through the billing cycle
- Respond to inquiries from internal and external parties, ensuring account statuses are current
- Generate and track work tickets for unresolved issues and follow up accordingly
- Assign and monitor patient disputes, ensuring resolution within required timelines
- Report delays or recurring issues to supervisors and highlight emerging trends
Requirements
- High School diploma or equivalent
- Minimum of one year of relevant experience in document processing, data entry, or administrative support
- Combination of education and experience that provides the necessary skills may be considered
Benefits
This position offers a wage range of $17.43 to $24.40 per hour. Work is conducted onsite at 905 Elmgrove Rd, Rochester, NY, with no remote option available. The organization values equity, integrity, openness, respect, accountability, and leadership in all operations.
The employer complies with all applicable federal, state, and local laws prohibiting discrimination based on age, race, religion, gender identity, disability, sexual orientation, national origin, and other protected statuses.
