General Motors LLC is looking for a District Manager, OnStar & Loyalty to serve as the primary connection between GM and its dealer network. In this field-based position, you will assume territorial responsibility for the Sacramento/Northern Nevada district, conducting daily in-person visits to dealerships to drive excitement and performance.
What You'll Do
- Build relationships with dealer partners, focusing on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors.
- Clearly communicate the benefit of OnStar as GM's tech ingredient brand to drive dealership excitement.
- Establish effective relationships with dealers within your assigned District, serving as a dealership's trusted advisor.
- Act as a main liaison between OnStar, GM's vehicle brands, and your assigned dealerships.
- Build familiarity and engagement with current and future product offerings.
- Serve as subject matter expert on all things related to the My GM Rewards Loyalty program including the Rewards Credit Cards.
- Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar's portfolio.
- Build strong, productive relationships within GM's field team ecosystem.
- Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans.
- Support planning and countermeasures designed to meet and achieve aggressive monthly, quarterly, and annual performance targets.
- Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM.
- Ensure dealers are providing customers with the technological capabilities that come with their purchase.
- Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals.
- Resolve all dealer-customer satisfaction issues through appropriate channels.
- Be prepared to learn and adapt as our product, services and role evolves.
What We're Looking For
- Bachelor's degree or 2+ years of experience in the automotive industry in lieu of a degree.
- 3+ years in sales and customer service.
- Demonstrated account management and/or B2B experience.
- Willingness to work the hours required to be effective in assigned time zone, including occasional weekends and holidays.
- Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook.
- Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues.
- Ability to travel 60 to 70 percent of the time, including overnights when applicable.
- Must live within commutable distance (50 miles or less) of the assigned territory (Sacramento Northern Nevada).
- Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
Nice to Have
- Understanding the audience; getting the message across; presenting information effectively; and communicating openly.
- Agile learner, continuous improvement 'Better Never Stops' mindset.
- Driven and self-motivated.
- Prioritizing skills, Multitasker.
- Adaptable, embraces change.
- Problem solving skills.
- Detail oriented and organized.
- Verbal and written communication.
- Experience working with automotive dealerships, in customer facing retail, sales, product training, consulting and performance coaching roles a plus.
- Experience working with automotive dealerships and/or OEMs beneficial, including familiarity with new, used, commercial and service operations.
- Ability to effectively and efficiently use your time to focus on the most impactful activities.
Technical Stack
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Team & Environment
This is a field role within GM's field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet and Commercial Sales team, and OnStar Business Solutions Sales teams.
Work Mode
This is a remote position located in the United States.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
