Valley Bank is seeking a Director of Payment Operations to provide comprehensive leadership and serve as the primary subject matter expert for all payment operations. This role is critical for ensuring operational excellence, regulatory compliance, and a seamless client experience.
What You'll Do
- Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes.
- Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues.
- Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development.
- Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives.
- Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels.
- Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance.
- Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinforce control frameworks and regulatory adherence.
- Ensure full compliance with internal policies and regulatory requirements (OCC, FDIC, FFIEC, NACHA, BSA, OFAC, Reg E, Reg CC, Reg DD), meeting audit expectations and mitigating operational risk.
