Klipboard is seeking a Director of Sales to own revenue growth, retention, and expansion across our existing customer portfolio. As Sales Director, Installed Base Accounts, you will lead a team dedicated to maximizing customer lifetime value through strategic account development.
What You'll Do
- Own renewal, expansion, and churn metrics for the installed customer base
- Drive cross-sell and upsell initiatives across product lines
- Build account growth plans for high-value customers
- Forecast expansion and renewal revenue accurately
- Lead, coach, and develop Installed Base Account Managers
- Establish quota and performance targets for the team
- Conduct regular pipeline and renewal reviews
- Hire and scale the team as the customer base grows
- Develop account segmentation strategy for enterprise, mid-market, and SMB customers
- Identify whitespace opportunities within accounts
- Build and maintain executive relationships at customer organizations
- Drive multi-year renewals and enterprise agreements
- Partner with Customer Success to improve adoption and retention
- Escalate and resolve renewal risks proactively
- Monitor NPS and customer health metrics
- Ensure smooth contract transitions and pricing adjustments
- Work with Product Marketing on expansion campaigns
- Align with Sales leadership on new logos versus installed base strategy
- Coordinate with RevOps on forecasting, compensation, and reporting
- Support Finance on renewal pricing and contract structuring
What We're Looking For
- 5–8+ years of experience in account management, sales, or customer success within SaaS or enterprise software
- 2+ years of people management experience
- Proven track record of meeting or exceeding renewal and expansion quotas
- Experience managing complex enterprise accounts
- Strong forecasting and CRM discipline (e.g., Salesforce or similar)
- Excellent executive-level communication skills
Nice to Have
- Experience with subscription and recurring revenue models
- Multi-product or platform sales experience
- Experience with mid-market or enterprise clients
- Industry experience in areas such as automotive, manufacturing, ERP, or fleet
Team & Environment
You will lead a team of Installed Base Account Managers focused on maximizing value from our existing customer relationships.
Work Mode
This role operates on a hybrid work model and is open to candidates based in the UK, Ireland, The Netherlands, South Africa, Kenya, or North America.
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture.
