Iterable is hiring a Director, Customer Account Management

A pioneering customer engagement platform empowering global brands to craft personalized, dynamic experiences through intelligent technology. Iterable enables organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement while maintaining enterprise-grade security and compliance. Nearly 1,200 brands across 50+ countries leverage our platform to drive growth and cultivate meaningful customer relationships. Our success stems from extraordinary professionals who embody core values of Trust, Growth Mindset, Balance, and Humility. Recognized on multiple prestigious lists including Inc's Best Workplaces, Fastest Growing Companies, Forbes' America's Best Startup Employers, and Wealthfront's Career Launching Companies, we maintain a global presence with offices in San Francisco, New York, Denver, London, and Lisbon. We are committed to building a diverse, inclusive workplace that welcomes candidates from all backgrounds. Our mission is to shape the future of customer engagement through innovative technology and exceptional talent. ****East or Central Region only**** Role Overview: The Director of Customer Account Management is a senior Go-To-Market leader responsible for transforming and scaling the CAM organization. This strategic role will architect a world-class account management function driving predictable renewals, strategic rightsizing, and vendor consolidation while building robust systems, processes, and talent supporting a high-velocity mid-market business segment. Key Responsibilities: - Recruit, develop, and inspire a high-performing CAM team across Mid-Market within the defined region - Design and scale the CAM operating model, including segmentation, territories, pods, compensation alignment, and career progression - Refine forecasting precision by collaborating with RevOps and Finance - Drive revenue through Rightsizing and Vendor Consolidation strategies - Partner with Customer Success leadership to resolve responsibility conflicts - Collaborate with Deal Desk and Legal to streamline contracting processes - Implement process improvements across CPQ, SFDC workflows, approval paths, and renewal playbooks - Provide executive-level reporting on CAM performance, pipelines, risks, and expansion opportunities - Serve as a cultural and organizational leader reinforcing operational efficiency and accountability Ideal Candidate Qualifications: - 6+ years of SaaS account management leadership, overseeing high-volume mid-market segments - Proven success transforming sales/account management teams into consultative growth engines - Expertise in rightsizing, upsell frameworks, usage-based expansion, and vendor consolidation - Strong forecasting and renewal management track record - Cross-functional partnership experience across Customer Success, Marketing, Sales, and Product - Advanced CRM, BI tooling, and deal desk operations knowledge - Talent development skills with ability to coach and build career paths - Exceptional communication capabilities - Ability to simplify complex concepts for executives and frontline teams Bonus Qualifications: - Experience selling to enterprise B2C or high-volume engagement platforms - Background in email, mobile messaging, lifecycle marketing, or marketing automation - Professional Services expansion/re-implementation expertise Comprehensive Benefits Package: - Competitive salaries - Meaningful equity - 401(k) plan - Medical, dental, vision, life insurance - Paid parental leave - Balance Days - Fertility & Adoption Assistance - Paid Sabbatical - Flexible PTO - Monthly wellness and professional development allowances - Pre-tax commuter benefits - Complete laptop workstation Base Salary Range: $131,000 - $165,000 Iterable is an Equal Employment Opportunity employer committed to diversity, inclusion, and creating a workplace where all individuals can thrive regardless of background.