Risk Strategies is hiring a Direct Billing Supervisor to lead our Direct Bill operations. You will oversee a U.S.-based team and manage relationships with offshore partners, carriers, and brokers, ensuring accuracy and efficiency in commission processing and financial reconciliations across Property & Casualty and Life & Health lines.
What You'll Do
- Manage the Direct Bill team based in the U.S., providing guidance, support, and coaching.
- Oversee offshore team collaboration to ensure accuracy and efficiency in processing.
- Conduct regular one-on-one meetings with staff to provide feedback, identify training needs, and offer mentorship.
- Act as the point of escalation for complex direct bill issues and outages, working with carriers and internal stakeholders for resolution.
- Establish and maintain strong relationships with carriers, brokers, and branch offices.
- Coordinate with banking teams to manage direct bill cash receipts, deposits, and ACH payments.
- Own the health and maintenance of the Direct Bill subledger, ensuring timely reconciliations and accuracy.
- Analyze, research, and resolve complex issues impacting direct bill accounting processes.
- Review, create, and implement process improvements that increase efficiency and accuracy.
- Oversee carrier/broker login credentials, producer code lists, and banking information for compliance.
- Collaborate with Business Ops, IT Ops, National Broker Ops, and Corporate Finance to resolve system issues.
- Collaborate with the Accounting Integration team to transition new work into a centralized environment.
- Ensure all commission statements are received and reconciled before month-end close.
- Conduct monthly audits of the Direct Bill subledger for balancing and process adherence.
- Review balances and confirm accuracy against the General Ledger.
- Monitor and report on aged items, reconciling variances and working with branches on resolution.
- Compile and analyze financial data for leadership reporting and special projects.
- Develop and implement training plans for U.S. and offshore staff.
- Cross-train team members across P&C and L&H to ensure workflow continuity.
- Define and maintain KPIs related to team productivity, reconciliation timeliness, and accuracy.
- Provide regular reporting and insights to leadership on the health of direct bill processing.
What We're Looking For
- 5+ years of experience in insurance accounting, direct bill, or a related field.
- Strong understanding of commission reconciliations, subledger management, and accounting principles.
- Proficiency in Comulate, Epic, AMS360, BenefitPoint, Smartsheet, and Microsoft Office Suite (Excel, Outlook, Word, Teams).
- Excellent communication and interpersonal skills for collaboration with internal and external stakeholders.
- Strong attention to detail, problem-solving abilities, and time management skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Ability to work overtime and travel as needed or required.
Nice to Have
- Bachelor’s degree in Accounting, Finance, or a related field.
- Prior experience managing U.S. and offshore staff.
Technical Stack
- Comulate, Epic, AMS360, BenefitPoint, Smartsheet, Microsoft Office Suite (Excel, Outlook, Word, Teams)
Team & Environment
You will manage the Direct Bill team based in the U.S. and oversee offshore team collaboration.
Benefits & Compensation
- Compensation: $51,800.00 - $85,000.00 Annual
- Risk Strategies was certified a Great Place to Work in 2023.
- We are committed to being good stewards for our company, culture, and communities with a strong focus on Environmental, Social, and Governance issues.
Work Mode
This is a remote position.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
