Patrique Mercier Recruitment is seeking a Danish Speaking Customer Support professional to provide outstanding service to clients across social media platforms. This remote role is based in Greece and is ideal for individuals passionate about social media and delivering high-quality customer support.
What You'll Do
- Provide outstanding customer support to Danish-speaking clients across various social media platforms.
- Assist customers with inquiries, complaints, and product information via direct messages and comments.
- Engage with the online community to foster positive relationships and brand loyalty.
- Monitor social media channels for customer feedback and escalate issues when necessary.
- Document user interactions and ensure accurate record-keeping in the CRM system.
- Collaborate with marketing and product teams to relay customer suggestions and improve service offerings.
- Stay updated on the latest social media trends and tools to enhance customer engagement strategies.
What We're Looking For
- Fluency in Danish and English, both written and spoken.
- Strong communication skills with a focus on building customer relationships.
- Technologically savvy with a good understanding of social media platforms and tools.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using CRM systems and standard office applications.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Nice to Have
- Previous experience in customer service, preferably within social media or digital marketing.
Technical Stack
- CRM systems
- Standard office applications
- Social media platforms and tools
Team & Environment
You will collaborate with marketing and product teams to relay customer feedback and improve service offerings.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This is a local, remote position based in Greece.
