Lylu Wear is hiring a Customer Support Representative to join our team remotely while supporting our Distribution Department in Rockford. In this role, you'll provide order-related assistance and maintain clear customer communication across our supply and delivery flow.
What You'll Do
- Respond to customer inquiries about orders and deliveries.
- Coordinate with distribution and warehouse teams.
- Track shipments and resolve delivery issues.
- Update order status in internal systems.
- Ensure clear and timely customer communication.
What We're Looking For
- Must be currently based in Illinois.
Nice to Have
- Previous customer support experience.
- Strong written communication skills.
- Comfortable working with CRM or support tools.
- Organized and detail-oriented mindset.
Technical Stack
- CRM or support tools.
Team & Environment
You'll join a supportive and collaborative team.
Benefits & Compensation
- Remote work within Illinois.
- Part-time or full-time flexibility.
- Structured onboarding and training.
- Long-term growth opportunities.
Work Mode
This is a remote position requiring you to be based in Illinois.
Lylu Wear is an equal opportunity employer.
