Lylu Wear is seeking a Customer Care Assistant to join our Distribution Department in a fully remote capacity. You will support customers throughout the order and delivery process, handling inquiries and resolving order issues directly from your home.
What You'll Do
- Handle customer inquiries related to orders.
- Provide updates on shipping and delivery status.
- Coordinate with warehouse and logistics teams.
- Resolve order issues in a timely manner.
- Document cases in internal systems.
- Maintain clear and professional communication.
What We're Looking For
- Must be currently based in New Jersey.
- Able to work independently from home.
Nice to Have
- Experience in customer service is preferred.
- Strong written and verbal English skills.
- Comfortable with CRM or ticketing tools.
- Well-organized and detail-focused.
Technical Stack
- CRM or ticketing tools
Team & Environment
Part of the Distribution Department.
Benefits & Compensation
- Remote role within New Jersey.
- Part-time or full-time options.
- Flexible scheduling.
- Structured onboarding and support.
- Collaborative and friendly team.
- Long-term role with stability.
Work Mode
This is a fully remote position. You must be based in and authorized to work in New Jersey.
Lylu Wear is an equal opportunity employer.
