Lylu Wear is hiring a Customer Care Assistant to provide crucial support to our customers throughout the order and delivery lifecycle. You'll be a key part of our Distribution Department, ensuring a smooth and positive experience from post-purchase to delivery.
What You'll Do
- Handle customer inquiries related to orders.
- Provide updates on shipping and delivery status.
- Coordinate with warehouse and logistics teams.
- Resolve order issues in a timely manner.
- Document cases in internal systems.
- Maintain clear and professional communication.
What We're Looking For
- Must be currently based in Ohio.
Nice to Have
- Experience in customer service is preferred.
- Strong written and verbal English skills.
- Comfortable with CRM or ticketing tools.
- Well-organized and detail-focused.
- Able to work independently from home.
Technical Stack
- CRM or ticketing tools
Team & Environment
You'll join the Distribution Department as part of a collaborative and friendly team.
Benefits & Compensation
- Remote role within Ohio.
- Part-time or full-time options.
- Flexible scheduling.
- Structured onboarding and support.
- Collaborative and friendly team.
- Long-term role with stability.
Work Mode
This is a local-state remote role. You must be based in Ohio.
Lylu Wear is an equal opportunity employer.
