Lands' End is hiring a Customer Success Specialist

Lands' End is hiring a Customer Success Specialist to act as a high-touch relationship partner for our school uniform programs. You will be responsible for ensuring program accuracy, health, and day-to-day performance.

What You'll Do

• Partner with the Account Growth Manager to manage daily interactions for mid- and large-tier school programs
• Handle program updates, product questions, uniform guide revisions, site updates, and ongoing documentation
• Track order activity, inventory risks, parent feedback, and seasonal patterns; surface insights to the AGM
• Support AGM-led planning for renewals, exclusive conversions, and business reviews
• Serve as the primary relationship owner for a designated portfolio of small schools within the Pod
• Manage all operational and program support needs for small schools
• Conduct proactive outreach to small schools during key seasonal windows
• Identify early signs of risk or opportunity and escalate to the AGM as appropriate
• Ensure program accuracy across all assigned schools: product lists, logos, pricing, guides, site navigation, and promotional messaging
• Communicate proactively with school liaisons regarding timelines, inventory updates, seasonal readiness, and service alerts
• Support onboarding of new wins
• Maintain clean, timely documentation in Salesforce and internal systems
• Act as a customer advocate, coordinating with Merchandising, Planning, Omni/Marketing, DC Operations, and SOC teams
• Ensure sample requests, logo submissions, and build tasks are accurate and complete

What We're Looking For

• High school diploma or equivalent
• 3–6 years of relevant experience
• Ability to sit for long periods of time
• Ability to lift up to 30 lbs
• Ability to travel 10+ days per year based on school visits and regional events
• Live within the South Central Region (TX, KA, OK, LA)

Nice to Have

• Technical training or certification

Technical Stack

• Salesforce

Team & Environment

You will operate within a Pod alongside a Business Development Executive, who focuses on new business, and an Account Growth Manager, who handles growth and retention.

Work Mode

This role requires a local-region presence within the South Central Region (TX, KA, OK, LA).

Lands' End is an equal opportunity employer.