The Customer Success Specialist plays a key role in maintaining the health and performance of school uniform programs. Working within a team structure, this person supports Account Growth Managers on mid- and large-tier accounts while directly managing a dedicated set of small schools, serving as their main point of contact for operational and relationship needs.
Key Responsibilities
- Act as the primary support for small schools, managing all aspects of program execution, communication, and issue resolution
- Collaborate with Account Growth Managers to handle daily operations for larger accounts, including answering product inquiries and coordinating updates
- Ensure program accuracy across product listings, pricing, logos, website content, and promotional materials
- Monitor order trends, inventory levels, and parent feedback, sharing insights to guide account strategy
- Lead outreach during critical seasons to support school administrators and improve parent experiences
- Track renewal timelines, assist with business reviews, and support onboarding of new programs
- Coordinate with internal teams such as Merchandising, Marketing, and Distribution Centers to resolve issues and fulfill requests
- Maintain accurate records in Salesforce and ensure timely completion of sample orders, logo submissions, and site builds
- Identify potential risks or growth opportunities and escalate appropriately
- Communicate proactively with school contacts about deadlines, inventory changes, and service updates
Qualifications
Candidates must have a high school diploma or equivalent and 3–6 years of experience in a customer-facing or operational role. The position requires the ability to sit for extended periods, lift up to 30 pounds, and travel regionally for at least 10 days annually. Applicants must reside in the South Central region, including Texas, Kansas, Oklahoma, or Louisiana. Technical training or certification is a plus. Proficiency with Salesforce is expected.
