As a Remote Customer Service Associate, you’ll play a key role in supporting the academic community by assisting students, faculty, and staff through voice and chat channels. Using Amazon Connect and other cloud-based tools, you’ll deliver clear, empathetic support while navigating customer inquiries efficiently and professionally.
What You’ll Do
- Provide timely and accurate support via phone and chat using Amazon Connect and Connect Assistant
- Follow structured workflows to resolve technical and service-related issues
- Document customer interactions thoroughly and manage follow-up actions
- Multitask effectively in a fast-paced environment, balancing quality and efficiency
- Collaborate with team members and escalate complex cases when necessary
- Adhere to assigned schedules, including weekend and holiday availability
- Engage in regular training and development to support continuous improvement
What You’ll Need
- High school diploma or equivalent
- Minimum age of 18
- Stable work history and ability to commit to full-time hours (40 hours/week)
- Quiet, dedicated workspace at home with minimal distractions
- Reliable internet: 30 Mbps download, 15 Mbps upload, low latency and jitter
- Connection via Cable, Fiber, or DSL only—mobile hotspots and satellite are not permitted
- Proficiency with web browsers (Chrome, Firefox, Safari) and Microsoft Office (Word, Excel)
- Typing speed of at least 25 words per minute
- Strong attention to detail, critical thinking, and problem-solving abilities
- Professional fluency in English (CEF C1 or higher)
- Willingness to complete a temporary assignment
- Must reside in an approved state
- Successful completion of CLEAR™ identity verification required
Preferred Qualifications
- Prior experience in customer service or a contact center setting
- Familiarity with Amazon Connect or similar platforms
- Some college education or coursework
- Background in education or eLearning support
Why This Role Matters
This position offers hands-on experience with AWS-powered tools and real-world customer engagement. You’ll strengthen essential skills in communication, technical troubleshooting, and service delivery—all while contributing to a mission focused on empowering learners and educators. Paid training and ongoing coaching ensure you’re set up for success from day one.
Compensation & Work Environment
This is a fully remote, temporary role with a pay rate of $12.50 per hour. You must have a dedicated home workspace that meets technical requirements, including a stable wired or Wi-Fi internet connection. A wired connection is required if Wi-Fi performance is inconsistent.
Our Commitment to Inclusion
We believe diverse perspectives strengthen our mission. All qualified applicants are encouraged to apply, regardless of race, gender, age, religion, national origin, marital status, disability, sexual orientation, gender identity, veteran status, or other protected categories. We are proud to be an equal opportunity employer.
