Confluent is seeking a Customer Success Specialist based in Brazil to be a trusted advisor to our SMB and long-tail accounts. You will own the ultimate success of customers in your territory, helping them harness the power of 'data in motion' and realize the full value of Confluent’s cloud-native platform while driving renewals and subscription expansion.

What You'll Do

Drive Account Health & Consumption: Own the end-to-end success of a high-volume SMB territory, conducting regular check-ins and leveraging usage metrics to drive platform adoption.
Master the Renewal Lifecycle: Lead the entire renewal process, from accurate forecasting and risk identification to collaborating with Deal Desk and Sales for timely execution and high retention.
Act as a Trusted Advisor: Proactively identify customer business goals and map them to Confluent features, communicating ROI to stakeholders at all levels to ensure long-term partnership.
Strategic Risk Mitigation: Identify potential churn indicators early and collaborate with internal stakeholders to develop and execute effective remediation plans.
Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Customer Operations to surface expansion opportunities and ensure a seamless customer journey.
Voice of the Customer: Collect and synthesize customer feedback to drive continuous improvement across our product and service offerings.

What We're Looking For

3–5+ years of experience in Customer Success or Account Management
Proven track record of managing large sets of SMB or 'Longtail' accounts
Hands-on experience in contract negotiations and a strong ability to drive mutually beneficial outcomes during renewal cycles
Fluency in Salesforce and Tableau to analyze customer health, accurately forecast trends, and maintain a high degree of self-accountability
The ability to quickly learn and articulate the business value of data streaming, cloud-native software, and complex data infrastructure
Exceptional communication and listening skills, with the ability to navigate complex stakeholder dynamics and maintain high customer satisfaction
A self-motivated, 'roll-up-your-sleeves' attitude with a commitment to being smart, humble, and empathetic in a dynamic, digital-first world
Fluency in English is a requisite

Team & Environment

You will partner with Sales, Solutions Engineering, and Customer Operations.

Work Mode

This is a local-country role based in Brazil.

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