Tierpoint is looking for a Customer Success Renewals Manager to own the renewal experience for a portfolio of approximately 500 customer accounts across the United States. In this role, you will ensure customers maximize the value of their data center, security, and managed services investments.
What You'll Do
- Lead consultative renewal review meetings with customers, helping them understand their contracts and optimize for the next cycle
- Partner with Solutions Engineering on complex technical renewals, expansion conversations, and risk escalation
- Manage approximately 165 renewals annually, converting opt-ins into successful renewals
- Consult on contract optimization by reviewing usage, identifying rightsizing opportunities, and ensuring maximum value
- Contribute to scaled email campaigns that drive customer opt-ins for renewal reviews
- Track opt-in rates, renewal conversion, GRR performance, and campaign effectiveness
- Navigate pricing discussions, contract terms, and renewal objections with confidence
- Identify expansion opportunities and orchestrate internal resources to pursue them
What We're Looking For
- Proven experience managing a high-volume customer renewal portfolio, preferably in data center, cloud, or managed services
- Strong ability to lead consultative business reviews and discuss contract terms and pricing
- Experience collaborating with technical teams like Solutions Engineering on complex account strategies
- Skill in analyzing usage data to identify optimization and rightsizing opportunities
- Experience executing or contributing to digital outreach and email campaigns
- Track record of meeting key renewal metrics like conversion rates and GRR
- Excellent communication and negotiation skills for handling objections
Tierpoint is an equal opportunity employer.
