Join Scaleway as a Customer Success Manager in Paris to maximize customer satisfaction and retention while identifying upsell opportunities. You will act as a trusted advisor, representing the customer's voice internally and ensuring long-term strategic relationships with key clients across a growing portfolio.
What You'll Do
- Act as the main point of contact for your portfolio of customers and represent their voice internally
- Build and execute tailored success plans to support customer goals
- Monitor customer satisfaction and usage data to proactively manage risk and identify opportunities
- Organize and lead customer engagement initiatives (training, webinars, forums, events)
- Collaborate with internal teams to resolve issues and support delivery of services
- Drive awareness and adoption of new Scaleway features and services
- Identify and close upsell, cross-sell, and renewal opportunities
- Update and maintain customer information and engagement activities in CRM systems
- Minimize churn by maintaining strong relationships and acting as a trusted advisor
- Provide feedback to product teams based on customer insights and recurring needs
What We're Looking For
- 3 to 7 years of experience in Customer Success, Account Management, or equivalent roles
- Experience managing a diverse portfolio of B2B clients, ideally in tech or cloud environments
- Strong data analysis skills to derive insights and drive decision-making
- Ability to lead commercial discussions including upsells, renewals, and negotiations
- Fluency in English and French
Nice to Have
- Spanish is a plus
- Learn-it-all mentality and curiosity about cloud and AI
Team & Environment
A 12-person team where each member manages their own portfolio of accounts and works closely with internal stakeholders including sales, solution architecture, product, and support. You will report to a Manager from the Customer Success leadership team.
Benefits & Compensation
- Hybrid work: up to 3 days of remote work per week
- Spacious, dynamic offices with bold design, conveniently located near public transport
- Most offices feature outdoor spaces (terraces) and bike parking facilities
- Chef-provided healthy meal service at headquarters
- Breakfast available across all sites year-round
- Scalers in regional sites receive a Swile card for lunches
- Access to gym, daycare places, and discounted services for caring services
- International environment with dozens of nationalities and English widely spoken
- Internal mobility encouraged
- Opportunities to transition to other entities within the Iliad Group
Work Mode
Hybrid role with locations in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux, and Lyon. Flexibility includes up to 3 days of remote work per week.
