Shiftmove is looking for a Customer Success Manager - Italy & DACH (f/m/d) to ensure the long-term success of our customers and drive revenue growth. You will join a company with a positive, driven culture and sustainable growth, having reached almost €50m+ ARR.

What You'll Do

Manage a diverse portfolio of Italian, English, and German-speaking customers, from low-touch to high-touch accounts.
Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle.
Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
Apply value-based selling techniques to connect business needs with customer goals.
Act as the voice of the customer to influence product requirements and roadmap decisions.
Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.

What We're Looking For

Proven track record in B2B SaaS customer success, account management, or sales.
Fluent in German and English (minimum C1) as well as Italian (minimum B2).
Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline.
Strong communication and consultative selling skills.
Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
Excellent time-management skills for handling multiple customers and calls with precision.
Fast learner who adapts quickly to new software tools and sales processes.

Nice to Have

Automotive experience.
Experience with SPICED selling approach.

Team & Environment

You will join a highly collaborative and supportive team.

Benefits & Compensation

Health & Wellbeing: A strong sense of healthy work-life balance, 1 mental health day, and access to Nilo.health platform.
Learning & Development: An annual professional development budget of 2k EUR.
Remote setup: You can work from all over Germany, with HQ in Berlin and quarterly team onsites.
Workation: up to 12 weeks of remote work from any country or continent.