Prematch is hiring a Wilderness Operations Assistant (Winter Season) to support the Wilderness Education Program within Yosemite National Park and the Yosemite Conservancy's Ostrander Ski Hut. You will play a key role in connecting visitors to the park by managing wilderness permits and providing expert guidance.

What You'll Do

Operate the Wilderness Permit Reservation System on behalf of the National Park Service using Recreation.gov software.
Review and process wilderness permit lotteries and reservations with a thorough understanding of wilderness trails and regulations.
Communicate complex and sometimes sensitive information to the public over phone, helpdesk, and email, delivering outstanding customer service.
Advise visitors on trip planning and navigating the permit system, including lotteries for wilderness and Half Dome permits.
Provide specific Leave No Trace (LNT) and Preventative Search And Rescue (PSAR) messaging regarding conditions, closures, and regulations.
Serve as an expert point of contact for NPS Wilderness personnel using Recreation.gov software.
Occasionally patrol trails on foot, ski, or snowshoe to increase familiarity with wilderness areas and report field conditions.
Monitor multiple online resources for accuracy and accessibility, moderating content.
Support the maintenance of the Bear Canister Rental program.
Record revenue and daily visitor contacts for reports.
Provide trip planning assistance to guests of the Ostrander Ski Hut.

What We're Looking For

High School Diploma.
Valid Driver’s License.
At least one year of relevant experience.
Hiring contingent on successful completion of a government background check.

Technical Stack

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams)
Recreation.gov
FlyBook
RetailPro
Microsoft Access

Team & Environment

You'll join a team of up to five members, reporting directly to the Director of Wilderness Operations. The role involves close collaboration with National Park Service (NPS) Wilderness Rangers.