LITIT is hiring a Customer Success Manager (f/m/d) to own and scale our SMB customer segment. You will manage a broad portfolio, drive adoption and renewals, and design a digital-first journey that removes manual overhead.
What You'll Do
- Manage a portfolio of roughly 150 SMB accounts (<150 Employees) across the DACH region, guiding them from onboarding to renewal with an outcome-driven approach.
- Build a predictable, scaled customer motion by combining structured onboarding, automated lifecycle touchpoints, and focused human support.
- Build reporting and operational visibility in Planhat; define triggers, health metrics, and signals.
- Identify adoption gaps and unblock them quickly through content, playbooks, or process improvements.
- Work with Product, Support, and Sales to turn insights into product improvements, clearer workflows, and smarter rollouts.
- Shape our long-term CS model by creating a repeatable journey that can later scale to larger segments.
What We're Looking For
- 2+ years in Customer Success or a related GTM role, ideally in SaaS environments where scale and automation are essential.
- Comfortable managing a broad portfolio without losing depth or clarity.
- Data-driven by default; you rely on signals, dashboards, and leading indicators to prioritize your week.
- Strong communicator who can guide traditional, operational customers with confidence and structure.
- Solid project and stakeholder management skills.
- Fluent in German and confident navigating discussions with operational and managerial stakeholders across the DACH region.
- Motivated by ownership, not maintenance; you want to build something that raises the bar for how CS operates.
Technical Stack
- Planhat
Team & Environment
You will work cross-functionally with Product, Support, and Sales teams.
We offer a positive working atmosphere, maximum transparency, communication at eye level, and support for personal and professional development. We embrace diversity and hire people based on their ability to perform a job.
People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at LITIT.
