Responsibilities
- Deliver prompt and precise responses to user inquiries through live chat and email channels.
- Reach out to inactive users and potential leads to confirm resolution of their concerns.
- Anticipate user requirements and assist in setting up specific tools or functionalities.
- Investigate technical issues by simulating user behavior or testing various conditions, then document findings.
- Collect input on features, user workarounds, and suggestions, and propose product enhancements.
- Maintain compassion and problem-solving effectiveness while managing several active conversations.
Benefits
- Fully remote position with global availability; applicants must be Philippine citizens.
- Full-time employment secured through an Employer of Record (EOR) named Deel.
- Comprehensive HMO health coverage fully paid for employees.
- Compliance with Philippine labor regulations for holiday compensation, overtime, and shift differentials.
- Eligibility for performance-based financial incentives.
- Generous paid time off accrued annually.
- Additional paid leave options: 5 days for bereavement, 105 days for maternity, 30 days for paternity, 60 days for adoption, and 10 days for domestic violence leave.
- Monthly $50 USD stipend to donate to any verified nonprofit on the platform.
- Meaningful work supporting charitable organizations, aligned with a purpose-driven mission.
Work Arrangement
Remote (Worldwide)
Other
- Applicant must hold Philippine citizenship.
- Multiple shift options are available.
- Expected start date is February 16, 2026.
- Paid training occurs Monday through Friday, 9A to 6P Eastern time, for three months at 40 hours per week.
- Permanent schedule requires 40 hours weekly, five consecutive days on the same daily shift.
- Employees must supply their own computer and reliable internet connection; a second monitor is advised.
- This is a direct, permanent hire position.
- Workers will be employed through Deel as the official Employer of Record.
