Givebutter is hiring a Customer Support Chat Specialist: 11A - 8P Eastern time, Full time

Givebutter is looking for a Customer Support Chat Specialist to join our team. In this full-time role, you will respond to inquiries from current and prospective users and donors via live chat and email, directly supporting the fundraising efforts of a diverse group of nonprofits. Your work schedule will be 11am to 8pm Eastern Time.

What You'll Do

• Respond to queries from users in a timely and accurate way via live chat and email.
• Follow up with unresponsive users and leads to ensure their questions are resolved.
• Proactively identify user needs and help customers implement specific features.
• Analyze product malfunctions and report them.
• Gather user feedback, feature requests, and workarounds, and proactively suggest improvements.
• Be empathetic and a great problem-solver, even when handling multiple conversations simultaneously.

What We're Looking For

• 5+ years of experience as a Live Chat Support Specialist in the tech industry.
• 2+ years of remote work experience.
• Experience handling multiple incoming chat requests simultaneously.
• High adaptability and positive attitude in a dynamic environment.
• Experience using help desk software and remote tools (Intercom, Slack, Notion).
• Excellent written and verbal communication skills in English.
• Agents must provide their own computer and stable internet connection.

Technical Stack

• Intercom
• Slack
• Notion

Team & Environment

You will be a member of the Customer Support team.

Benefits & Compensation

• Compensation: PHP 550/hour.
• Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role.
• Job Security: Employed full-time by Givebutter via an EOR called Deel.
• Health Insurance: HMO medical insurance covered 100% for employees.
• Performance Bonuses.
• PTO: Generous annual PTO allowance.
• Additional annual leaves: Bereavement (5 days), Maternity (105 days), Paternity (30 days), Adoption (60 days), Domestic Violence (10 days).
• Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on Givebutter.
• Love What You Do: We are a mission-driven company serving the charitable sector.

Work Mode

This is a fully remote position open to candidates located in the Philippines.

Givebutter is an equal opportunity employer.