Equifax is looking for a Customer Success Manager - FinTech to ensure operational excellence for our clients. You will be responsible for post-sales implementation program management and collaborating with customers in this vertical to ensure they realize the expected value from Equifax solutions and receive the best customer experience.

What You'll Do

Ensure operational excellence via the handling of post-sales implementation program management as well as ongoing account support
Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
Monitor and maintain customer health
Partner with Relationship Managers in preparing quarterly business reviews
Drive customer advocacy within Equifax
Coordinate internal COE teams to benefit of customers
Provide clients transparency on status of issues/requests
Assist with resolution of customer support issues

What We're Looking For

Bachelor's degree in related discipline or equivalent experience
5-7 years of experience in B2B customer success with large Enterprise clients
Knowledge of customer success processes and best practices
Experience promoting value through the customer experience
Experience working with complex, multi-divisional, multi-geographical customers
Experience working with cross-functional teams

Nice to Have

Prior experience working with or at FinTech companies
Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills
Self-driven and proactive
Bias for action

Benefits & Compensation

Compensation: $86,020.00 to $110,000.00
Comprehensive compensation and healthcare packages
401k matching
Paid time off
Organizational growth potential through our online learning platform with guided career tracks
Annual incentive compensation program