U-Haul is seeking a Loss Mitigation Liaison I to serve as the dedicated Single Point of Contact (SPOC) for customers throughout the loss mitigation and foreclosure processes. You will manage delinquent mortgage loan accounts through direct communication, ensuring a clear and professional experience.
What You'll Do
- Take inbound and make outbound calls to a portfolio of delinquent mortgage loan borrowers.
- Answer consumer questions about their accounts and document all contact in the mortgage servicing system.
- Understand investor requirements and necessary documents for loss mitigation applications.
- Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
- Communicate and explain the terms of loss mitigation approvals or declines, including rationale and options for appeal.
- Explain liquidation options and the foreclosure process as required.
- Adhere to all applicable compliance and operational risk controls per Company and regulatory standards.
- Maintain internal control standards, including implementation of audit points and regulatory issues.
- Promote an environment that supports belonging and reflects the company brand.
- Complete other related duties as assigned.
What We're Looking For
- A combined 4 years of higher education and/or work experience.
- A minimum of 1 year of collections or customer service experience.
- Ability to communicate effectively and professionally over the phone.
- Excellent communication and customer service skills.
- Proficiency with word processing and spreadsheet software.
Nice to Have
- Bachelor’s degree.
- Mortgage collections experience.
- Knowledge of company-specific systems.
Benefits & Compensation
- Hourly rate: $20.94 - $34.91 (USD)
Work Mode
This is an onsite position located in Clanton, Alabama.
U-Haul promotes an environment that supports belonging and reflects its brand.
