CVS Health is hiring an Inbound Patient Account Services Coordinator to advocate for patients and embody our 'Putting People First' approach by helping people on their path to better health. In this remote role, you will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership.
What You'll Do
- Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement.
- Help patients navigate complex billing and reimbursement processes to assure efficient and timely billing for services.
- Build trusting relationships with patients by engaging in meaningful and relevant conversation.
- Manage difficult or emotional situations, responding promptly to patient needs with empathy and a sense of urgency.
- Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
- Record, review, and take next steps to follow-up and resolve patient concerns.
- Gather and examine patient information to determine eligibility for payment plans.
- Meet call center metrics that include call volume and call quality.
- Use technology to effectively liaison with other departments across CVS Specialty.
- Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.
What We're Looking For
- 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
- Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
- Effective written and verbal customer service skills.
- Ability to work independently and on a team.
- Ability to offer emotional support and empathy.
- Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday).
- Verifiable High-school diploma or GED.
Nice to Have
- 1 year experience in healthcare billing, collections practices, and/or infusion services.
- 1 year experience in pharmacy billing and reimbursement.
Technical Stack
- Microsoft Word
- Outlook
- Excel
Benefits & Compensation
- Compensation: $17.00 - $28.46 per hour
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- No-cost wellness screenings, tobacco cessation and weight management programs
- No-cost confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Work Mode
This is a remote position.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
