Virtua Health, a partner in health devoted to building a healthier community, is hiring a Patient Care Coordinator for its Access Center. This full-time role supports the Central Cardiology Scheduling Team by coordinating the entire patient experience. You will be the first-line administrative contact, providing concierge-like service through scheduling, documentation, insurance coordination, and follow-up.
What You'll Do
- Monitor and perform daily administrative coordination of the patient experience through scheduling, follow-up diagnostic testing, and ongoing communication with patients, physicians, and multi-disciplinary departments.
- Prepare charts for new patient consults by coordinating testing reports, insurance referrals, and other necessary documents.
- Assist with patient supplemental testing coordination and scheduling, including provider tasking, prescription coordination, and patient follow-up.
- Enter data and documentation into the patient health database and practice logs.
- Assist with patient billing inquiries and initiate and track pre-authorizations for supplemental testing.
- Provide administrative support to Physicians and the Practice Manager regarding correspondence, patient records, and office information.
- Assist the practice office team with administrative functions like scanning, faxing, and copying patient records.
- Assist as needed with front desk functions, patient check-in/check-out, and answering practice phone calls.
What We're Looking For
- Two (2) to Four (4) years of practice experience, preferably in a surgical environment.
- Excellent customer service and communication skills.
- Experience with an electronic patient health record is required.
- Experience with Microsoft Office Suite.
- Medical Terminology experience is required.
- A High School diploma or equivalent is required.
Nice to Have
- Previous experience as an Administrative Patient Navigator.
- Experience with the Next-Gen electronic health record system.
- An Associate’s degree.
- Graduation from a medical assisting program.
- A current Medical Assistant certification.
Technical Stack
- Electronic Patient Health Record
- Microsoft Office Suite
- Next-Gen (Electronic Health Record)
Team & Environment
Reports directly to the Practice Coordinator and/or Practice Manager.
Benefits & Compensation
- Medical/prescription, dental, and vision insurance.
- Health and dependent care flexible spending accounts.
- 403(b) retirement plan (401(k) subject to collective bargaining agreement).
- Paid time off.
- Paid sick leave as provided under state and local laws.
- Short-term disability and optional long-term disability.
- Colleague and dependent life insurance and supplemental life and AD&D insurance.
- Tuition assistance.
- Employee assistance program that includes free counseling sessions.
- Compensation: $18.16 - $26.95 hourly.
Work Mode
This is a hybrid position open to candidates in AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, and WV.
Virtua Health is committed to the well-being of the community and is an equal opportunity employer.
