Join Ingram Micro as a Customer Success Manager and become the cloud business expert focused on enabling and supporting our partners as they deliver solutions to their clients. In this role, you'll leverage programs, technology, data, and services to ensure partners achieve business success in recurring revenue generation and retention.
What You'll Do
- Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft and AWS.
- Build relationships with your assigned customer base, helping with issues and delighting customers with a positive, customer-centric attitude.
- Develop and execute a proactive, customer-specific business strategy to retain and grow the recurring revenue base.
- Retain and grow assigned customer revenues by successfully managing subscription and end customer retention, renewal, and up-sell rates.
- Enable assigned customers to drive a customer success strategy within their own business, ensuring a 'never lose a subscription' approach.
What We're Looking For
- A minimum of 5 years of experience in customer success, technical account management, customer experience, or project management.
- Strong technical acumen and a proven history of customer engagement.
- Experience managing multiple accounts within a territory to aggressively increase adoption, satisfaction, and renewal.
- Strong experience managing multi-tiered customer and service provider relationships.
- Strong interpersonal skills, including the ability to work well with others and build a team-oriented environment.
- Willingness and ability to travel up to 25% of the time.
- A competitive, ethical, refuse-to-lose attitude, strong work ethic, and excellent team building and influencing skills.
- Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud's strategic objectives.
Nice to Have
- Previous experience working on SaaS, IaaS, or general Cloud technology.
Benefits & Compensation
- A fun, professional, and challenging international business setting.
- Access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase knowledge and expertise.
- Great career opportunities for years to come within a large organisation.
- Part of a workplace where you'll feel valued and your contribution is appreciated.
Work Mode
This is a hybrid position.
Team & Environment
It's fun to work in a company where people truly BELIEVE in what they're doing! We are a Great Place to Work certified organisation in ten countries across EMEA & APAC.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
