Drive customer outcomes and long-term success by managing a diverse portfolio of SMB clients worldwide, with a focus on onboarding efficiency and sustained engagement. You’ll serve as the primary contact from initial handover through ongoing use, ensuring customers quickly realize value and remain aligned with their business goals.
Key Responsibilities
- Take ownership of the customer journey, engaging new clients within days of handover to accelerate time-to-value
- Guide customers through onboarding, helping them understand platform capabilities and apply them effectively to their use cases
- Monitor customer health through usage patterns, communication frequency, and feedback signals
- Proactively identify risks and intervene early to prevent churn
- Facilitate access to support resources, including community forums, technical support, and educational workshops
- Document all interactions and maintain accurate records of customer status, needs, and milestones
- Spot opportunities for expansion, including upsell and cross-sell, and collaborate with Sales and Finance during renewal cycles
- Lead product demonstrations and value-focused discussions, introducing innovations such as Agentic Analytics
- Build relationships across customer organizations, including executive stakeholders
- Work closely with Product, Engineering, and Professional Services teams to relay customer feedback and influence roadmap decisions
What You Bring
- At least five years of experience in Customer Success or related roles within B2B SaaS environments
- Proven ability to manage scaled customer portfolios with a focus on retention and growth
- Familiarity with analytics platforms or data-driven software solutions
- Strong organizational skills and the ability to balance multiple priorities across time zones
- A proactive approach to problem-solving and risk mitigation
- Commercial insight to uncover expansion potential and support revenue goals
- Clear, confident communication skills across technical and business audiences
- Collaborative mindset with experience working across departments
Work Environment
This role is based locally in the Czech Republic, with occasional in-person collaboration at one of our offices. You’ll operate in a culture that values ownership, cross-functional teamwork, and measurable customer outcomes—focusing on fast onboarding, churn reduction, and sustainable growth.
