As a Service Representative, you will provide professional and responsive customer support for a leading European automotive brand, working remotely from Portugal. Your primary responsibility will be managing customer inquiries through phone, chat, and email, ensuring each interaction reflects a high standard of service and brand integrity.
Key Responsibilities
- Respond promptly and accurately to customer questions using clear, professional communication in both French and English.
- Document all customer interactions thoroughly in the CRM system, ensuring follow-ups are tracked and resolved efficiently.
- Stay informed about product updates, digital tools, and service policies to provide reliable guidance.
- Apply problem-solving skills to troubleshoot customer concerns, particularly in automotive and digital technology contexts.
- Work collaboratively with team members to improve service processes and enhance the overall customer journey.
What You Bring
- Fluency in French (C1 level, both written and spoken) and a solid command of English (B2 level).
- At least one year of experience in customer service or a call center environment, ideally within the automotive sector.
- A genuine interest in automotive innovations and digital technologies.
- Strong attention to detail, organizational abilities, and a proactive approach to resolving issues.
What We Offer
- Full-time, indefinite employment with flexibility based on experience and project needs.
- A competitive salary complemented by performance-based bonuses and referral incentives.
- Comprehensive paid training covering systems, processes, and brand-specific knowledge.
- Remote work from Portugal with structured support and development pathways.
- Access to career advancement programs and continuous learning opportunities.
Our Commitment
We foster an inclusive, respectful workplace that values diverse perspectives. As an equal-opportunity employer, we ensure all hiring and growth decisions are based on merit, qualifications, and role requirements—never on race, gender, age, religion, disability, or any other protected status. Our culture is built on human-centered values, powered by technology and intelligent solutions to shape the future of customer engagement.
