Permit Health is hiring a Senior Customer Success Manager to support our top clients and help manage our next level of scale. You will work closely with the leadership team within our Customer Success team, dedicated to helping new healthcare groups onboard seamlessly and grow successfully.
What You'll Do
- Own the relationship with our largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.
- Lead regular meetings with our key clients to strengthen the relationship, understand evolving needs, and drive long-term success.
- Own important cross-functional projects, working closely with members of the leadership team to scale our business.
- Contribute to building rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
- Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.
- Inspire the team with your mentorship, drive, grit, empathy, and high-velocity execution.
What We're Looking For
- Operational excellence, with a high volume of what you get done on any given day.
- Excellent leadership skills and demonstrated ability to inspire a team.
- Talent magnetism; exceptional people want to work with you.
- Strong attention to detail and a track record for getting the details right.
- Self-motivated, resourceful, and quick to take initiative in ambiguous situations.
- An interest in working in healthcare and helping healthcare innovation flourish.
- Leadership and drive; a hunger for self-improvement and a desire to be around talented teammates who push you toward it.
- Excitement for a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems with very high autonomy.
- An eye for identifying process improvement opportunities and creative ways to better structure operations.
- 2-5+ years of experience in customer success or related roles.
Team & Environment
You’ll sit within the Customer Success team and work closely with the leadership team.
Benefits & Compensation
- Highly competitive salary and stock options.
- Compassionate, fun, and mission-driven culture of excellence and innovation.
- Many growth and advancement opportunities.
- Comprehensive health plans.
- Paid Time Off: Vacation days and paid holidays.
- Culture of mentorship, learning, independence, and critical-thinking.
Work Mode
This is a remote job with work-from-home flexibility.
Permit Health is an equal opportunity employer.
