Checkr is looking for an Enterprise Customer Success Manager to join the Truework team. You will drive meaningful impact for our most strategic customers through a high-touch, outcome-focused partnership. Your primary goal is to ensure Truework meets and exceeds customer needs, helping them achieve their organizational goals through strong adoption, satisfaction, and retention.

What You'll Do

Own Customer Success responsibilities for 30-40 Enterprise accounts with ACV ranging $50k-$500k.
Perform initial onboarding and ongoing training to ensure strong product adoption and engagement.
Facilitate customer contract renewal processes.
Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.
Serve as the income & employment subject matter expert (SME), providing guidance on Truework implementation and use.
Perform periodic customer success reviews to unpack account performance, track milestone progress, and identify opportunities to expand Truework use.
Develop tools, processes, and best practices to ensure customers realize the greatest possible value from Truework.
Review customer usage patterns to gather insights, provide guidance, and highlight risk.
Serve as the primary interface to manage and resolve any critical issues with the help of Technical Support and Operations.
Provide expert customer insights to Sales for growth opportunities and to Product Management and Marketing for innovation.
Exceed all performance targets, including increasing net retention and growth of customer volume.
Partner and strategize with Account Executives to identify and execute expansion opportunities.

What We're Looking For

3+ years of customer success experience, preferably for a SaaS or financial services product.
Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base.
Outstanding multi-task management skills across a varied set of responsibilities.
Passion for working with customers and a desire to deeply understand the Truework Income products, use cases, and technical elements.
Strong communication skills (written, verbal, presentation), with ability to explain technical subjects to non-technical end users.
Ability to build credibility and trust by understanding and addressing customer requirements.
Willingness to travel quarterly based on customer and business need.

Team & Environment

You will be part of the Truework team within Checkr.

Benefits & Compensation

A fast-paced and collaborative environment.
Learning and development allowance.
Competitive cash and equity compensation, and opportunity for advancement.
100% medical, dental, and vision coverage.
Up to $25K reimbursement for fertility, adoption, and parental planning services.
Flexible PTO policy.
Monthly wellness stipend.
Compensation: $128,000—$151,000 USD OTE/Base Salary range for San Francisco, CA.

Work Mode

This is a hybrid position. You can work from our offices in Denver, CO, San Francisco, CA, Nashville, TN, or Santiago, Chile.

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system.