Beacon Biosignals is hiring a Customer Success Engineer to partner with customers across APJ. In this role, you'll help them get measurable value from GitLab through technical guidance and proactive enablement, leveraging your expertise in DevSecOps and cloud technologies.
What You'll Do
- Provide technical consultancy and solution guidance to customers via Zoom calls and written communication, helping solve day-to-day challenges with GitLab.
- Drive measurable customer value and product adoption that supports renewals and expansion for the APJ region.
- Deliver technical, architectural, and best practice guidance for GitLab use cases across source code management, CI/CD, DevSecOps, and Agile planning.
- Partner closely with Account Executives and Renewals Managers to align technical recommendations with customer objectives.
- Plan and deliver customer workshops, demos, and enablement sessions to help teams adopt GitLab effectively.
- Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling.
- Contribute to scalable enablement by improving documentation and sharing knowledge through internal and external channels.
- Mentor and support colleagues and customers as they develop technical competency.
- Manage multiple customer engagements in parallel, prioritizing effectively and communicating status and next steps.
What We're Looking For
- A background in software development, systems engineering, or a related technical field, or equivalent hands-on technical experience.
- Experience driving meaningful outcomes for customers or end-users, or a track record of making an impact in technical projects.
- Strong communication skills, with the ability to explain complex technical topics clearly in writing and verbally.
- Ability to juggle multiple priorities and manage time effectively in a remote, asynchronous environment.
- Interest in supporting customers across APJ and willingness to adapt communication style to different cultures.
Nice to Have
- Some experience providing technical consultancy and solution guidance to customers through video calls and written channels.
- Familiarity with GitLab use cases across source code management, CI/CD, DevSecOps, and Agile planning.
- Some hands-on experience with DevSecOps and adjacent technical tooling, or strong foundational knowledge to learn these areas.
- Comfort collaborating with account and sales teams to align technical solutions with business objectives.
- Interest in developing and delivering technical workshops, demos, or enablement sessions, or eagerness to learn this skill.
Technical Stack
- GitLab
- DevSecOps tooling
Benefits & Compensation
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Work Mode
This is a global role supporting the APJ region.
GitLab is proud to be an equal opportunity workplace and an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status, or any other basis protected by law.
