Support customers in the Asia-Pacific and Japan region by delivering technical expertise and driving effective use of the DevSecOps platform. This position suits a technically proficient professional with a background in cloud and DevSecOps technologies looking to engage directly with customers in a success-oriented role.
Responsibilities
- Deliver technical advice and problem-solving support to customers via video calls and written communication to address daily challenges with the platform.
- Advance customer success by driving product adoption and measurable outcomes that contribute to renewals and account growth in the APJ region.
- Provide expert guidance on architecture, implementation, and best practices for source code management, CI/CD, DevSecOps, and Agile planning.
- Collaborate with sales and account teams to align technical strategies with customer business goals and account expansion plans.
- Design and lead technical workshops, demonstrations, and training sessions to accelerate customer onboarding and proficiency.
- Maintain deep expertise in the platform and evolving DevSecOps practices, ensuring recommendations reflect current capabilities and industry trends.
- Improve internal and external knowledge resources by contributing to documentation, tutorials, and technical content.
- Guide colleagues and customers in building technical skills, promoting a culture of learning and capability development.
- Manage concurrent customer engagements, set priorities, and communicate progress, risks, and next steps clearly to stakeholders.
Nice to Have
- Experience offering technical guidance to customers through virtual meetings and written formats.
- Familiarity with platform functionalities in areas such as source control, CI/CD, DevSecOps, and Agile workflows, even if not expert-level.
- Hands-on background or strong foundational knowledge in DevSecOps tools and practices.
- Educational or professional background in software development, systems engineering, or a comparable technical discipline.
- Proven ability to deliver tangible results for users or in technical projects.
- Experience working with sales or account teams to align technical solutions with business objectives.
- Interest in leading technical enablement sessions, demos, or training, or willingness to develop this skill.
- Strong written and verbal communication skills, with the ability to simplify complex technical concepts.
- Skilled at managing multiple tasks and adapting to shifting priorities in a remote, asynchronous work setting.
- Willingness to support diverse customers across APJ, including adapting communication to different cultural contexts.
Tech Stack
GitLab, DevSecOps, CI/CD, source code management, Agile planning, cloud technologies
Benefits
- Comprehensive benefits covering health, financial security, and personal well-being
- Flexible Paid Time Off policy
- Employee resource groups to support inclusion and community
- Equity compensation and employee stock purchase options
- Funding for professional growth and development
- Parental leave benefits
- Support for home office setup
Work Arrangement
Remote, asynchronous environment serving the Asia-Pacific and Japan region
Team
Part of the Customer Success team, collaborating with Account Executives and Renewals Managers within a global, remote-first structure
- AI is integrated as a core productivity tool
- Performance-driven environment rooted in company values
- Ongoing exchange of knowledge across teams
- Inclusive culture where all perspectives are valued
- Collaborative approach to problem-solving and innovation
- Environment where careers grow and innovation thrives
Additional Information
- Role specifically serves customers in the APJ region
- Must be able to operate effectively in a remote, asynchronous work model
- Expected to use AI tools as part of daily workflows
- Opportunity exists to mentor both internal colleagues and external customers
- Candidates from underrepresented backgrounds are encouraged to apply even if not all qualifications are met
- Employee resource groups are available to support belonging and inclusion
- Home office equipment support is provided
- Recruiting accommodations available for disabilities or special needs upon request
