NielsenIQ is hiring a Customer Success Enablement & Excellence Lead

NielsenIQ is looking for a Customer Success Enablement & Excellence Lead to strengthen the performance of our DACH Customer Success organization. In this central role, you will provide the training, coaching, and structured processes that directly contribute to higher customer retention, satisfaction, and profitable growth. You will anchor professional standards and ensure our analytics, service models, and customer-centric practices are consistently applied.

What You'll Do

• Conceive, implement, and develop training, workshops, and learning paths for the Customer Success team, delivered both in-person and remotely.
• Conduct needs analysis and derive targeted development measures to close competency and knowledge gaps.
• Actively develop and manage the internal CS Academy.
• Ensure learning transfer, conduct follow-ups, and measure the impact of enablement initiatives.
• Establish a clear, measurable work rhythm with regular meetings, reviews, and defined responsibilities.
• Provide individual and team-based coaching to strengthen professional and methodological skills.
• Act as a sparring partner in customer situations, strategic accounts, and complex projects like service model activation.
• Promote a modern, constructive mindset, including a positive feedback culture and pragmatic work principles.
• Foster an ‘Ambition to Win’ mindset and an open, positive, learning-oriented team culture.
• Build and maintain shared knowledge platforms to make specialized expertise accessible across the team.
• Strengthen customer proximity, including through on-site accompaniment.
• Establish clear standards for progress measurement, quality, and tracking of measures.
• Support the team with follow-ups on training, action plans, work standards, and customer activities.
• Ensure clean, structured documentation.

What We're Looking For

• Several years of professional experience in Customer Success, Enablement, Learning & Development, Consulting, or a comparable role.
• Demonstrable experience in conducting training, workshops, and coaching formats.
• Confident handling of analytics and BI tools, coupled with high data affinity.
• Experience implementing structured working methods, ideally within Customer Success or service organizations.
• Very good knowledge of Microsoft 365 (Teams, SharePoint, PowerPoint, Excel).
• Negotiation-level proficiency in both German and English.

Technical Stack

• Analytics and BI tools
• Microsoft 365 (Teams, SharePoint, PowerPoint, Excel)

Team & Environment

You will be the central enablement partner for the DACH Customer Success team, working within a dynamic, global environment characterized by team spirit and an appreciative atmosphere.

Benefits & Compensation

• Mentoring: Intensive support and qualified feedback from a mentor during onboarding.
• Training: Comprehensive training programs and numerous learning opportunities in the global learning portal.
• Work-Life-Balance: Time-off account, flexible working hours, and hybrid working.
• Development: Excellent growth and career opportunities at local & international levels.
• Collaboration: A dynamic, global environment with team spirit and an appreciative atmosphere.
• A high degree of responsibility at the market leader with one of the largest product portfolios.
• A demanding global and dynamic customer environment.
• 30 days of vacation.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

Work Mode

This is a hybrid position based in the DACH region.

At NIQ, all employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.