EX Squared is looking for a Customer Success Coordinator to join our team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional support and derive maximum value from our services.
What You'll Do
- Manage the end-to-end customer onboarding process for new clients
- Act as the main point of contact for customer inquiries and support requests
- Proactively monitor client accounts and conduct regular check-ins to ensure satisfaction
- Collect and relay customer feedback to internal teams to drive product and service improvements
- Assist in the development and maintenance of customer success documentation and resources
What We're Looking For
- Proven experience in a customer-facing role such as support, account management, or success
- Excellent written and verbal communication skills
- Strong organizational abilities with attention to detail
- Ability to manage multiple client relationships and priorities simultaneously
- Self-motivated with the discipline to thrive in a remote work environment
Work Mode
This is a fully remote position.
EX Squared is an equal opportunity employer.
