3M is looking for a Customer Service Representative to manage customer relationships and transactions for our Danish-speaking clients. In this role, you'll be a key point of contact within our international organization, proactively handling order management and driving process improvements.

What You'll Do

Proactively manage the customer relationship and be the single point of contact for all queries and issues.
Maintain relationships with Premium Accounts by understanding, anticipating, and identifying their service needs.
Proactively handle customer transactions related to order management, order status, and inquiries regarding backorders and proofs of delivery.
Notify the customer of any order issues, including updating customer portals as necessary.
Review purchase order requirements to ensure compliance with 3M terms and conditions.
Liaise with the business on customer relationship management via Salesforce functionalities.
Prepare and review respective reports, internal and external dashboards with clients during meetings.
Conduct service process analysis and drive process and OTIF improvements.
Collaborate with internal logistics, Customer Issue Resolution, and collection teams and business stakeholders to guarantee service quality and resolve claims.
Participate in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

What We're Looking For

Equivalent professional experience in Customer Service (minimum 2-3 years); alternatively, experience in Order Management, Supply Chain, or Accounting will be considered.
Strong skills in ERP (SAP preferred) and CRM systems.
English and Danish at a minimum C1 level.

Nice to Have

Knowledge of any additional European languages.
Demonstrates strong self‑motivation and initiative.
Able to work effectively within a culture of compliance and integrity.
Strong interpersonal skills with the ability to build and maintain productive relationships.
Effective networking skills and a collaborative team‑oriented approach.
Proactive in managing responsibilities and anticipating needs.
Flexible and adaptable in responding to shifting priorities.
Strong analytical skills with a solutions‑focused mindset.

Technical Stack

ERP (SAP preferred)
CRM systems
Salesforce

Team & Environment

You will collaborate with internal logistics, Customer Issue Resolution (complaints department) and collection team and business stakeholders.

Benefits & Compensation

Private medical care
Life insurance
Retirement scheme
Multisport card
Opportunity to work globally as part of an international organization
Work in a respectful, inclusive and friendly environment with open door policy
Professional training and onboarding package
Supporting your professional development, possibility to gain certifications/co-founding studies
Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
Internal integration events
Holiday Bonus

Work Mode

This is a hybrid position based in our Wrocław offices at MidPoint 71, Powstańców Śląskich 9.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.