Carl Zeiss Vision Canada Inc. is hiring a Freeform Process & Quality Engineer to implement and qualify Freeform capability for calculated products at third-party prescription laboratories. This customer-facing role provides remote and on-site troubleshooting support while collaborating with global teams to support all aspects of ZEISS freeform.
What You'll Do
- Provide technical troubleshooting support to contracted customers, both remotely and onsite, for all aspects of the Rx coating process.
- Lead CZV product enablement at third-party laboratories.
- Connect customer LMS systems and set up ZEISS calculation services.
- Collaborate with quality systems personnel to define qualification protocols and audit requirements.
- Review and respond to quality results and audits to maintain customer performance.
- Work with global and regional teams to support all aspects of ZEISS freeform, including qualification of new consumables and validation of processes.
- Update process and technical training programs, work instructions, and other training materials for customers and internal staff.
- Deliver training to internal teams and third parties.
- Provide input to technicians for equipment repair, maintenance, and installation.
- Perform customer capability assessments and audits.
- Update and create new process documentation and templates for local customer care teams.
- Collaborate with other technology experts to ensure seamless integration with other parts of the production process.
- Work with T&I to understand and support ZEISS coating developments.
- Complete all required ZEISS case documentation.
- Collaborate with CE MET and CE Developer teams to identify and build tools that improve MET services.
What We're Looking For
- Associates in Engineering/Science or equivalent experience in technical support and service field in Rx surfacing.
- 5+ years experience in an Rx surfacing environment.
- Experience with machine/equipment communications set up.
- In-depth knowledge of Rx surfacing and related laboratory processes.
- Proven experience delivering technical projects with third parties.
- Strong understanding of machine and network communication protocols.
- Consistent high performance in previous roles.
- Excellent technical and project management capabilities.
- Personable, with strong verbal communication for extended customer interactions.
- Professional, reliable, and attentive listener.
- Effective team player, fostering collaboration across regional and corporate teams.
- Ability to motivate and influence colleagues to adopt new techniques and behaviors.
- Advanced problem-solving skills, including statistical analysis for product and process improvement.
- Solid grasp of Operations Excellence principles.
- Equally effective working independently or as part of a multidisciplinary, multicultural team.
Nice to Have
- Bachelor's degree preferred.
Team & Environment
Work with MET globally and collaborate with CE MET and CE Developer teams.
Benefits & Compensation
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Programs
- Paid time off including vacation, personal, and sick days
Work Mode
This role follows a hybrid work model and is based in Toronto, Canada.
ZEISS is an Equal Opportunity Employer committed to providing barrier-free and accessible employment practices.
