At Salesforce, we believe in business as the greatest platform for change. We are looking for a Salesforce Success Architect specializing in Service Cloud to provide expert guidance on solution design, scalability, security, and best practices for our most critical customers. In this role within Cloud Success, you will assess system performance, optimize efficiency, and offer strategic insights into application lifecycle management.

What You'll Do

Partner with strategic customers to assess Service Cloud implementations and deliver expert recommendations on technical architecture, solution design, and feature adoption.
Serve as a trusted Service Cloud subject matter expert, providing proactive and reactive guidance on architecture, technology strategy, and product best practices.
Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
Identify capability gaps and design inefficiencies, recommending product enhancements or custom solutions.
Leverage and tailor Success Architect playbooks to meet the unique challenges of Service Cloud customers.
Collaborate with internal and external partners to drive customer success, product improvement, and business growth.
Be flexible to work in AMER hours (AMER EST/AMER PST).

What We're Looking For

8+ years of experience in software, system, or enterprise architecture.
Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
Ability to assess business objectives, propose solution options, and drive stakeholder alignment.
Strong written and verbal communication skills, with the ability to present complex technical concepts to business and executive audiences.
Skilled in creating clear, visually compelling design documents for diverse stakeholders.
Proven ability to lead discussions, influence decision-making, and advocate for best practices.
High proficiency in English.
Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.
Provide data-driven insights on customer success stories and industry trends.
Passion for continuous learning and staying ahead of emerging technologies.
Salesforce Admin, Salesforce Advanced Admin, and Service Cloud Consultant certifications.

Nice to Have

Familiarity with industry- or vertical-specific solutions.
Platform App Builder, Platform Developer 1, and Certified Architect Credentials (Application and System Architect) certifications.

Technical Stack

Salesforce Service Cloud, Salesforce Platform
REST/SOAP APIs
Middleware: MuleSoft, Informatica
ETL Tools
APEX, Visualforce, Lightning Web Components (LWC)
OAuth, Platform Events, External Objects, Salesforce Connect, Event Relay

Team & Environment

You will be part of Cloud Success, a specialized team within Customer Success. You will collaborate closely with support engineers, customer success managers, and Salesforce product teams.

Benefits & Compensation

Benefits and resources to find balance and be your best.
AI agents to accelerate your impact.

Company Culture

Ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. We believe in business as the greatest platform for change and in companies doing well and doing good. We empower you to be a Trailblazer — driving your performance and career growth, charting new paths, and improving the state of the world.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.